Privacy Policy
Scope
This Privacy Policy explains how personal data is processed when you visit our website at https://www.rettberg.biz, use our full-range online shop at https://shop.rettberg.biz, or contact and communicate with Gebr. Rettberg GmbH in a business context.
Personal data means information relating to an identified or identifiable natural person.
Our commercial offering is exclusively addressed to businesses, public institutions, public authorities, universities and other professional end users. Regardless of this, the data protection information and rights apply to all natural persons whose personal data we process.
The LabStore at https://www.rettberg-labstore.com is subject to the separate Privacy Policy provided there.
Controller
The controller responsible for the processing carried out by our company and described in this Privacy Policy is:
Gebr. Rettberg GmbH
Rudolf-Wissell-Str. 17
37079 Göttingen
Germany
Represented by Managing Director Jan Rettberg
Telephone: +49 (0) 551 / 50 50 30
Email: info@rettberg.biz
Our Websites
Our website at https://www.rettberg.biz is provided through Wix. The information concerning Wix, Usercentrics for Wix, Wix Smart Chat, Wix AI features, Wix Multilingual and Wix FAQ relates to this website.
Our full-range online shop at https://shop.rettberg.biz is provided through a separate platform operated by Informationszentrum für Labortechnik GmbH. The information concerning Wix’s technical infrastructure and applications does not apply to the full-range online shop.
We process enquiries and orders received from the full-range online shop for business purposes and contract performance.
Legal Bases
We process personal data only where a legal basis exists.
Processing based on your consent is carried out pursuant to Article 6(1)(a) GDPR.
Where processing is necessary for a contract with you or to take steps at your request before entering into a contract, it is carried out pursuant to Article 6(1)(b) GDPR.
We process data to comply with legal obligations pursuant to Article 6(1)(c) GDPR.
Where processing is necessary for our legitimate interests or those of a third party, and these are not overridden by your interests or fundamental rights, it is carried out pursuant to Article 6(1)(f) GDPR.
The storage of information on your device and access to information already stored on it are additionally subject to Section 25 of the German Telecommunications Digital Services Data Protection Act (TDDDG).
Website Hosting and Technical Provision by Wix
For our website, we use services provided by:
Wix.com Ltd.
40 Namal Tel Aviv St.
Tel Aviv 6350671
Israel
Wix provides the technical infrastructure for publishing, delivering and managing our website. This may involve processing technical access data, usage data and information you submit through integrated website features.
Processing for the secure and functional provision of our website is based on Article 6(1)(f) GDPR. Our legitimate interest is the reliable operation and protection of our website.
Where Wix processes personal data on our behalf, Wix’s data processing agreements apply.
Information on data processing is available at:
https://support.wix.com/en/article/wixs-data-processing-agreement-for-wix-users
Wix’s Privacy Policy is available at:
https://de.wix.com/about/privacy
International Processing by Wix
Wix uses affiliated companies and external service providers. Depending on the features used, personal data may be processed outside the European Union and the European Economic Area.
The European Commission has adopted an adequacy decision for transfers to Israel. Where a transfer is not covered by an applicable adequacy decision, standard contractual clauses and, where necessary, supplementary safeguards may in particular serve as the basis for the transfer.
Wix documents its subprocessors and the intended transfer mechanisms at:
https://support.wix.com/en/article/list-of-wixs-sub-processors
You may contact us for further information about the safeguards applicable to the processing concerned.
Technical Access Data
When you access our websites, information transmitted by your browser or device to communicate with the relevant website is processed.
This may include:
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IP address
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Date and time of access
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Pages and files accessed
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Browser type and version
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Operating system
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Referrer URL
Technical status and error messages
This processing serves to deliver content, maintain functionality, and detect and prevent disruptions and misuse.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the secure and reliable operation of our websites.
Full-Range Online Shop: Technical Platform
To provide our full-range online shop at https://shop.rettberg.biz, we use a platform provided by:
Informationszentrum für Labortechnik GmbH
Am Weidendamm 1A
10117 Berlin
Germany
The operation of the platform involves processing the data necessary to provide and use the shop’s features. Depending on usage, this includes technical access data, session information and information submitted through the shop’s features.
Processing serves in particular to display the product catalogue, provide the shopping cart and transmit enquiries and orders.
Technical provision is based on Article 6(1)(f) GDPR. Our legitimate interest is the secure and functional provision of our digital sales offering.
Where processing is necessary for a contract with you or for corresponding pre-contractual steps, it is based on Article 6(1)(b) GDPR.
Full-Range Online Shop: Customer Account
If you create or use a customer account in the full-range online shop, the registration, contact and login data provided for this purpose is processed.
Processing serves to create and manage the account and provide its associated features.
Where you are the contracting party, processing is based on Article 6(1)(b) GDPR.
For employees, representatives and contact persons of an organisation, processing is based on Article 6(1)(f) GDPR. Our legitimate interest is the provision and administration of business customer access.
Please keep your login credentials confidential and inform us if there are indications of unauthorised use.
Full-Range Online Shop: Quotation Requests, Enquiries and Orders
In the full-range online shop, you may submit a shopping cart as a quotation request, another enquiry or an order.
We process in particular the selected products and quantities, any additional messages, and the contact, company, billing and delivery details submitted.
Processing serves to handle your enquiry, prepare a quotation or fulfil your order.
Where you are the contracting party or are taking steps to enter into a contract with us, processing is based on Article 6(1)(b) GDPR.
For employees, representatives and contact persons of an organisation, processing is based on Article 6(1)(f) GDPR. Our legitimate interest is handling business enquiries and orders and maintaining our business relationships.
The information concerning contract performance, recipients and retention periods also applies to subsequent processing.
Cookies and Similar Technologies
Our websites use cookies and similar technologies. These may store information on your device or access information already stored on it.
Where this is strictly necessary to provide a digital service expressly requested by you, storage or access is based on Section 25(2), No. 2 TDDDG. This may include features for managing a session, a shopping cart or a consent decision.
Any subsequent processing of personal data is carried out according to the relevant purpose, in particular on the basis of Article 6(1)(b) or (f) GDPR.
Storage and access that are not strictly necessary, particularly for analytics or marketing, require your consent pursuant to Section 25(1) TDDDG. Where personal data is processed, the legal basis is Article 6(1)(a) GDPR.
Where features requiring consent are offered, information is provided through the relevant consent management system. You may withdraw consent at any time with effect for the future.
You may also restrict or delete cookies through your browser settings. This may limit certain features.
Consent Management with Usercentrics for Wix
On our website, we use Usercentrics for Wix to manage your consent decisions for cookies and similar technologies.
Your selection, the time of your decision and technical information necessary to store, associate and document your decision are processed.
The consent decision is transmitted to Wix so that the relevant website components can be controlled according to your selection. This control operates at component level.
Where necessary for this purpose, your decision is stored on your device on the basis of Section 25(2), No. 2 TDDDG.
Processing to demonstrate consent is based on Article 6(1)(c), in conjunction with Article 7(1), GDPR. Technical administration of your selection is based on Article 6(1)(f) GDPR. Our legitimate interest is the reliable implementation of your privacy choices.
You may change or withdraw consent at any time with effect for the future through the consent settings provided on our website.
This information concerning Usercentrics for Wix applies exclusively to our Wix website and not to the technical consent management system of the full-range online shop.
Contact and Business Communication
If you contact us through a contact form, by email, telephone or other means, we process the information you provide to handle your request and communicate with you.
Depending on the enquiry, this includes in particular:
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Name
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Business contact details
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Company or organisation
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Subject and message content
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Documents submitted
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Details of the product or service requested
Where you are the contracting party or are taking steps to enter into a contract with us, the legal basis is Article 6(1)(b) GDPR.
If you act as an employee, representative or contact person of an organisation, processing is based on Article 6(1)(f) GDPR. Our legitimate interest is handling business enquiries and communicating with our customers and business partners.
Please submit only the personal data necessary for your request.
Quotations, Orders and Contract Performance
We process the personal data necessary to prepare quotations and perform contracts.
This may include in particular:
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Name and business contact details
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Company or organisation
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Contact persons
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Billing and delivery addresses
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Enquiry, quotation and order data
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Contract and delivery information
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Payment and invoice data
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Correspondence
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Details concerning complaints and services
Processing serves in particular to prepare quotations, process orders, deliver goods, issue invoices, handle payments and deal with warranty and service matters.
Where you are the contracting party, processing is based on Article 6(1)(b) GDPR.
For data relating to employees, representatives and contact persons of our business partners, processing is based on Article 6(1)(f) GDPR. Our legitimate interest is establishing, conducting and maintaining the business relationship.
Compliance with statutory documentation and retention obligations is based on Article 6(1)(c) GDPR.
Where required for the selected payment method, payment and transaction data is transmitted to the banks or payment service providers involved.
Wix Smart Chat and AI-Assisted Communication
We use Wix Smart Chat on our website. The chat enables contact and automated responses to questions using artificial intelligence. We may also handle messages through our Wix inbox.
When you use the chat, the messages you enter and any contact details you voluntarily provide are processed. Technical information necessary to provide and associate the conversation is also processed.
Automated responses are based in particular on website content provided and rules configured by us. Processing serves to answer questions about our company, products and services and subsequently handle your request.
Where your enquiry concerns pre-contractual steps or a contract with you personally, processing is based on Article 6(1)(b) GDPR.
For other business enquiries and contact persons of organisations, processing is based on Article 6(1)(f) GDPR. Our legitimate interest is accessible and efficient customer communication.
Where additional features or access to information on your device require consent, the conditions described in the section on cookies apply.
Wix also provides information about chat usage, such as the number of conversations and visitors. Where this involves non-essential access to information on devices or analytics requiring consent, your consent is required.
Wix may use external AI service providers for AI features. The processing involved depends on the relevant feature. Wix publishes information about potential AI providers at:
https://support.wix.com/en/article/wixs-ai-service-providers-and-their-policies
Wix’s general information about the development and training of its own generative AI models is available at:
https://support.wix.com/en/article/wixs-generative-ai-policy
Please do not enter health data, passwords, payment login credentials or other particularly confidential information in the chat.
AI-generated responses may be incomplete or incorrect. Please contact us directly for binding information.
AI-Assisted Support for Internal Processes
We use Wix AI features to support internal administrative and operational processes.
Where personal data is processed, processing is determined by the underlying business purpose. In particular, the legal bases and purposes described in the sections on business communication and contract performance apply.
The use of an AI feature does not in itself provide a separate legal basis for processing for other purposes.
Multilingual Content and FAQ
On our website, we use Wix Multilingual to display content in multiple languages and Wix FAQ to provide questions and answers.
These features serve to provide our content in an accessible and appropriate manner.
Where technically necessary personal data is processed, this is based on Article 6(1)(f) GDPR. Our legitimate interest is the user-friendly presentation of our website.
The information concerning cookies and similar technologies additionally applies to storage of and access to information on your device.
Recipients of Personal Data
Within our company, personal data is accessible to those persons who require it to perform their duties.
Where necessary and legally permissible, personal data may be transmitted in particular to the following recipients or categories of recipients:
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Wix as the provider of our website and the Wix features used on it
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Informationszentrum für Labortechnik GmbH as the provider of the full-range online shop platform
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IT, hosting and communication service providers
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Providers of consent management and AI services
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Transport and logistics companies
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Payment service providers and banks
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Suppliers and manufacturers in connection with specific deliveries or services
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Tax advisers and legal advisers
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Authorities and public bodies where legally required
Service providers processing personal data on our behalf and in accordance with our instructions must be engaged as processors in accordance with statutory requirements.
Where recipients process personal data for their own purposes, their processing is governed by the applicable legal obligations and privacy information.
Retention Periods
We retain personal data for as long as necessary for the relevant processing purpose or where statutory obligations or other legal grounds justify further retention.
Enquiry and chat data is processed to handle the request and any necessary follow-up communication. Where this data forms part of a business relationship or correspondence subject to retention requirements, the corresponding additional retention grounds apply.
Customer account data is stored to provide and manage the account. After an account is closed, data no longer needed for this purpose is deleted unless other retention grounds apply. Contract and accounting data subject to statutory retention requirements may be retained independently of the account.
We retain contractual, business and accounting records for the applicable statutory retention periods.
Technical data is processed according to its purpose for operation, security and error analysis. Evidence of consent is retained for as long as necessary to meet the applicable accountability requirements.
Further retention may be necessary for the establishment, exercise or defence of legal claims. We take account of the relevant limitation periods and, where applicable, the duration of proceedings.
When the processing purpose and all other retention grounds cease to apply, the data concerned is deleted or anonymised.
Requirement to Provide Data
Providing personal data is generally voluntary.
However, certain information is necessary to provide a customer account, answer an enquiry, prepare a quotation or enter into and perform a contract.
If this information is not provided, we may be unable to offer the relevant feature, handle your request or perform the contract.
Information required by law must be provided in the relevant context.
Your Rights
Subject to the applicable statutory conditions, you have the right to:
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Access pursuant to Article 15 GDPR
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Rectification pursuant to Article 16 GDPR
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Erasure pursuant to Article 17 GDPR
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Restriction of processing pursuant to Article 18 GDPR
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Data portability pursuant to Article 20 GDPR
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Object pursuant to Article 21 GDPR
To exercise your rights, please contact info@rettberg.biz.
Right to Object
Where we process personal data on the basis of Article 6(1)(f) GDPR, you may object to the processing at any time on grounds relating to your particular situation. This also applies to profiling based on that provision.
We will then cease processing the personal data concerned unless we demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.
You may object at any time to the processing of your personal data for direct marketing purposes.
This also applies to profiling insofar as it is related to such direct marketing.
The data concerned will subsequently no longer be processed for those purposes.
Withdrawal of Consent
You may withdraw consent at any time with effect for the future.
Consent may be withdrawn through the function provided for the relevant service or by sending a message to info@rettberg.biz.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to Lodge a Complaint
Under Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority.